Software Support Engineer (f/m/d)
Our offering
- Highly innovative, inspiring and proactive work environment
- Collaboration in an agile and ambitious team
- Opportunity for rapid growth and skills development
- Possibility for learning via additional courses supporting you in your projects and activities
- Be part of and shape an ambitious company
- Working with state-of-the-art software and collaboration tools
- Flexible worktime arrangements and individual Home Office Policy
Your tasks
- First and second level support for customers using our Master Data software solutions
- Work with customers over the phone, Web-meetings or email communication to resolve issues
- Collaborating with third level support, Development and Quality Team
- Reproduce and ticketize reported issues
- Coordinate efforts with other teams and teammates to resolve issues quickly
- Perform or organize root cause analysis for Tier 1 and Tier 2 issues, escalating as necessary
- Strong time-management and prioritization skills and prioritize competing requirements and meet service levels and deadlines
- Provide customer product feedback to the product team
Your profile
- Technical or commercial high school diploma
- Bachelor’s degree in Computer Science, Information Technology (IT) or Engineering related field apprciated
- Ability to work in a team environment.
- Excellent customer service and communication skills
- 2+ years of work experience in a software support role appreciated
- Self-Motivated and able to adapt and learn quickly while on the job
- Analytical and conceptual competence
- Excellent German and English communication skills
If you would like to join our team, send your complete application to career@paradine.at.
Paradine GmbH
Technologiestraße 5
1120 Vienna, Austria
career@paradine.at
www.paradine.at