{"id":7078,"date":"2023-02-13T11:40:18","date_gmt":"2023-02-13T10:40:18","guid":{"rendered":"https:\/\/www.paradine.at\/?page_id=7078"},"modified":"2023-04-04T12:13:47","modified_gmt":"2023-04-04T10:13:47","slug":"software-support-engineer","status":"publish","type":"page","link":"https:\/\/www.paradine.at\/de\/company\/career\/software-support-engineer\/","title":{"rendered":"Software Support Engineer"},"content":{"rendered":"

Software Support Engineer <\/span>(w\/m\/d)<\/span><\/h4>\n

IHR ZUK\u00dcNFTIGER ARBEITSBEREICH<\/span><\/h4>\n
    \n
  • First- und Second-Level-Support f\u00fcr Kunden, die unsere Stammdaten-Softwarel\u00f6sungen nutzen<\/li>\n
  • Zusammenarbeit mit Kunden per Telefon, Web-Meeting oder E-Mail-Kommunikation zur L\u00f6sung von Problemen<\/li>\n
  • Zusammenarbeit mit dem Third-Level-Support, dem Entwicklungs- und Qualit\u00e4tsteam<\/li>\n
  • Reproduzieren und Ticketisieren von gemeldeten Problemen<\/li>\n
  • Koordinierung der Bem\u00fchungen mit anderen Teams und Kollegen, um Probleme schnell zu l\u00f6sen<\/li>\n
  • Durchf\u00fchren oder Organisieren von Ursachenanalysen f\u00fcr Tier-1- und Tier-2-Probleme, ggf. Eskalation<\/li>\n
  • Ausgepr\u00e4gte F\u00e4higkeiten im Zeitmanagement und in der Priorit\u00e4tensetzung; Priorisierung konkurrierender Anforderungen und Einhaltung von Servicelevels und Fristen<\/li>\n
  • Bereitstellung von Kundenfeedback f\u00fcr das Produktteam<\/li>\n<\/ul>\n

    IHRE ERFAHRUNG<\/span><\/h4>\n
      \n
    • Technischer oder kaufm\u00e4nnischer Realschulabschluss<\/li>\n
    • Bachelor-Abschluss in Informatik, Informationstechnologie (IT) oder einem ingenieurwissenschaftlichen Fachgebiet erw\u00fcnscht<\/li>\n
    • F\u00e4higkeit zur Arbeit in einer Teamumgebung.<\/li>\n
    • Ausgezeichnete Kundenbetreuung und Kommunikationsf\u00e4higkeit<\/li>\n
    • Mindestens 2 Jahre Berufserfahrung im Bereich Software-Support sind von Vorteil<\/li>\n
    • Selbstmotiviert und in der Lage, sich schnell anzupassen und zu lernen, w\u00e4hrend Sie arbeiten<\/li>\n
    • Analytische und konzeptionelle Kompetenz<\/li>\n
    • Ausgezeichnete deutsche und englische Kommunikationsf\u00e4higkeiten<\/li>\n<\/ul>\n

      UNSER ANGEBOT<\/strong><\/p>\n

        \n
      • Sie arbeiten in einem hoch motivierten und kompetenten Team mit einer aufgeschlossenen Arbeitskultur<\/li>\n
      • Sie k\u00f6nnen Ihre Work-Life-Balance selbst bestimmen, indem Sie Ihre eigenen flexiblen Arbeitsregelungen mit Home-Office-M\u00f6glichkeiten w\u00e4hlen<\/li>\n
      • Sie arbeiten mit den modernsten Tools f\u00fcr agile Zusammenarbeit von Atlassian (Jira, Confluence usw.)<\/li>\n
      • Sie haben die M\u00f6glichkeit, sich in zus\u00e4tzlichen Kursen weiterzubilden und wir unterst\u00fctzen Sie bei Ihren Projekten und Aktivit\u00e4ten<\/li>\n<\/ul>\n

        Wenn Sie unser Team verst\u00e4rken m\u00f6chten, senden Sie bitte Ihre vollst\u00e4ndigen Bewerbungsunterlagen an career@paradine.at<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

        Software Support Engineer (w\/m\/d) IHR ZUK\u00dcNFTIGER ARBEITSBEREICH First- und Second-Level-Support f\u00fcr Kunden, die unsere Stammdaten-Softwarel\u00f6sungen nutzen Zusammenarbeit mit Kunden per Telefon, Web-Meeting oder E-Mail-Kommunikation zur L\u00f6sung von Problemen Zusammenarbeit mit dem Third-Level-Support, dem Entwicklungs- und Qualit\u00e4tsteam Reproduzieren und Ticketisieren von gemeldeten Problemen Koordinierung der Bem\u00fchungen mit anderen Teams und Kollegen, um Probleme schnell zu l\u00f6sen…<\/p>\n","protected":false},"author":68,"featured_media":7873,"parent":2500,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7078","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nSoftware Support Engineer • Paradine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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